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If you have the same issue on another computer, contact Apple Support." Try connecting your device to another computer.Follow these additional steps for your Mac or Windows PC.Restart your iPhone, iPad, or iPod touch.Unplug all USB accessories from your computer except for your device.If you can't unlock your device because you forgot your passcode, find out what to do. If you see a Trust this Computer alert, unlock your device and tap Trust. ![]() If you're using iTunes, make sure you have the latest version.
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